FAQ
Common questions, answered.
How long does it take to make a stamp?▾
Standard self-inking and rubber stamps are ready in 1–2 working days from artwork approval. Plaques and embossers take 3–5 working days depending on complexity. Rush jobs are available — just tell us your deadline.
Do you ship outside Cagayan de Oro?▾
Yes. We deliver nationwide via J&T, LBC, or your preferred courier. Shipping is quoted after the order is confirmed.
What payment methods do you accept?▾
GCash, Maya, BPI/BDO bank transfer, and cash on pickup. For wholesale or institutional orders we can issue official quotes and invoices.
Can I send my own logo or signature?▾
Absolutely. Send the highest-quality image you have via Messenger or email. We'll clean it up and send back a digital proof before producing the stamp.
What if I make a mistake on the artwork?▾
Once you approve the digital proof, we proceed with production. If the error is on our side, we re-do it free of charge. If it's a customer-side error after proof approval, a small re-make fee may apply.
Are your Trodat stamps authentic?▾
Yes — we source genuine Trodat units with refillable pads. No knock-offs.
Can I order for my office, school, or cooperative?▾
Yes. Visit our Bulk / Wholesale page for institutional pricing and procurement-friendly quotes.
Do you offer refills or repairs?▾
Yes. We refill Trodat pads and offer minor repair work for embossers we've sold or third-party units brought in.